Support

Can't find an answer? Email support@emberoll.com. We usually reply within two business days.

Getting started

Emberoll says it can't see my photos

Open Settings → Apps → Emberoll → Photos and choose Full Access. With Limited Access, Emberoll can only review the photos you've selected.

Why does the first scan take a while?

Emberoll analyzes every photo on your device to find similar and blurry shots. Large libraries can take a few minutes the first time. Later scans are much faster because results are cached. You can start cleaning while the scan is still running.

Are my photos uploaded anywhere?

No. All analysis happens on your iPhone or iPad. See our privacy policy.

Deleting and restoring

I deleted a photo by mistake. Can I get it back?

Yes. Open the Photos app → Recently Deleted (under Utilities), select the photo and tap Recover. Items stay there for 30 days.

Why didn't my storage go down right away?

Deleted items stay in Recently Deleted for 30 days and still take up space. To free it now, empty Recently Deleted in the Photos app. If you use iCloud Photos, iCloud storage updates after the deletion syncs.

How does Emberoll choose the "Best" photo?

For duplicates it keeps the highest-quality copy. For similar shots it looks at sharpness, exposure and whether eyes are open. You can always tap any photo to change the selection before deleting.

Streaks and limits

How does the daily limit work?

The free version includes 20 deletions a day. Each day of your cleanup streak adds one more, up to 50 a day. Emberoll Pro removes the limit.

How do I keep my streak?

Finish the 2-minute cleanup once a day. Streak milestones on days 30, 40 and 50 unlock Blurry, Large Videos and Similar for free. You can turn on an evening reminder in Settings.

Subscriptions and purchases

How do I cancel my subscription?

On your iPhone or iPad, open Settings → [your name] → Subscriptions → Emberoll Pro and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged. Deleting the app doesn't cancel the subscription.

I bought Pro but the app still shows the free version

Open Emberoll → Settings → Get Emberoll Pro and tap Restore. Make sure you're signed in with the same Apple Account you used to buy.

Can my family use my purchase?

Yes. The yearly subscription and the lifetime purchase support Family Sharing, so members of your Apple family group get Pro too.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.